Return Policies

Return Eligibility

Items purchased from Zippo.com may be returned within 30 days from the order ship date, subject to the guidelines below:

• Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase. 

• Merchandise returned for credit must be in new, unused condition.
• Engraved or customized merchandise cannot be returned.
• Zippo does not accept returns for merchandise purchased through retail locations. If you purchased your Zippo from an authorized Zippo retailer, contact that retailer for details of their return policy.
• We do not offer free returns.
• If the item you are returning has been filled or contains a battery, contact Consumer Relations at 888-442-1932 before returning it.

How to Return an Item

To return product for credit, include a copy of your packing slip included in your shipment and the reason for your return. If you do not have your original packing slip, include your order number, name, address, phone, and email so we may contact you with any issues that may arise.

To return a damaged product, follow the instructions in the repair section →

Refund Process

Credit card refunds

• Upon receipt of products, refunds will be processed to the form of payment used on the original order.

• For credit card refunds, allow up to two billing cycles for the credit to appear on your statement.
• Refunds include product and sales tax only, except where the wrong product was shipped or merchandise was damaged in transit, in which case shipping is also refunded. 

Check or Money Order Refunds

•  A check will be issued and mailed within two weeks of receiving the returned product. 

Zippo eGift Card Refunds

• If you return a product purchased with a Zippo eGift Card the refund will be returned to your eGift Card. If the order was paid for with a Zippo eGift card in combination with a credit/debit card, the credit/debit card will be credited up to the original amount charged.  Any remaining credit due will be reimbursed to the eGift Card.  You will receive a new email reminding you of your eGift Card balance and Card number.

Disclaimers

• We do not accept C.O.D. deliveries.
• You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and Zippo will not replace the contents of the package.