Orders FAQ

How do I know if my order was successful?
After placing your order, you'll receive a confirmation email with your order number and details. You can also check your order status by logging into your account at zippo.com/account and visiting the "My Orders" section.
Can I modify or cancel my order after placing it?
Your order is processed immediately; therefore, we cannot accommodate any changes or cancellations. We sincerely apologize for any inconvenience this causes.
Can I ship to multiple addresses in one order?
Currently, each order can only be shipped to one address. To send items to multiple addresses, please place separate orders for each destination.
How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also login to your account by going to zippo.com/account and view your tracking information there.
Why was my order canceled?
Orders may be canceled due to insufficient stock, payment issues, or suspicious activity. If your order is canceled, you'll receive an email explanation and a refund if applicable.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are processed securely.
When will my debit/credit card be charged?
Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase, however the payment will not be released from your account until your order ships. The hold and charges will appear on your statement as: Zippo Manufacturing Company. Authorization holds are subject to your banking institutions terms and conditions.

How do I apply a discount code?
Enter your discount code at checkout in the "Discount code" field and click "Apply." The discount will reflect if the code is valid and meets the terms (e.g., minimum purchase or specific items).

Looking for shipping information?

Find shipping rates, delivery times, restrictions, customized product information, and more.

Looking for return information?

Learn about return eligibility, exceptions, and how to start a return.

Frequently asked questions about Zippo.com orders