Orders FAQ
Frequently asked questions about Zippo.com orders
- How do I know if my order was successful?
After placing your order, you'll receive a confirmation email with your order number and details. You can also check your order status by logging into your account at zippo.com/account and visiting the "My Orders" section. - How do I apply a discount code?
Enter your discount code at checkout in the "Discount code" field and click "Apply." The discount will reflect if the code is valid and meets the terms (e.g., minimum purchase or specific items). - Can I modify or cancel my order after placing it?
Your order is processed immediately; therefore, we cannot accommodate any changes or cancellations. We sincerely apologize for any inconvenience this causes. - How long does my order take to ship?
After credit card verification, your order will be shipped from Bradford, Pennsylvania within 1 to 2 business days. Orders that include customized product will ship in 4 to 5 business days. Ship times may vary and are not guaranteed. You can check on current order status by logging into your account. Review our Shipping Policy here. - Can I ship to multiple addresses in one order?
Currently, each order can only be shipped to one address. To send items to multiple addresses, please place separate orders for each destination. - How do I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can also login to your account by going to zippo.com/account and view your tracking information there. - Can I choose expedited shipping?
Yes! If your order qualifies for expedited shipping those delivery options will be available for you to choose during checkout. Expediting shipping does not expedite the handling of your order but we do take care to ship orders as quickly as possible. Expedited shipping of customized products does not expedite production time and your order will ship via your chosen shipping method once it is finished being produced in our factory. - Can I ship to an international address?
Unfortunately we are unable to ship to international addresses. If you are outside of the U.S.A., please visit the authorized Zippo retailer/distributor in your country. - What is your return policy?
Returns are accepted within 30 days from the order ship date based on the following guidelines.
- Merchandise damaged by abuse, misuse, normal wear and tear, or lack of reasonable care is not covered by the manufacturer's warranty and cannot be returned at any time after purchase.
- We do not offer free returns.
- Engraved or customized merchandise cannot be returned. We sincerely apologize for any inconvenience this causes.
- If you purchased your Zippo from an authorized Zippo retailer, contact that retailer for details of their return policy. Zippo does not accept returns for merchandise purchased through retail locations.
- View our full Return Policy here.
- What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are processed securely. - When will my debit/credit card be charged?
Your card will be authorized and a hold for the amount of your purchase will be placed on your card at the time of purchase, however the payment will not be released from your account until your order ships. The hold and charges will appear on your statement as: Zippo Manufacturing Company. Authorization holds are subject to your banking institutions terms and conditions. - Why was my order canceled?
Orders may be canceled due to insufficient stock, payment issues, or suspicious activity. If your order is canceled, you'll receive an email explanation and a refund if applicable.