Customize It! Policy Information
What to know when you are customizing, plus shipping information
Before You Submit Your Design
Please keep the following in mind:
- By customizing your own Zippo product, you take full responsibility for any photo or artwork presented to Zippo for the purpose of placing it on a Zippo product.
- All photos and art created or submitted for placement on a customized product will be reviewed by Zippo to ensure they meet our Customize It! Guidelines.
Design Approval Process
After your design is submitted, here's what you can expect:
- If your design is approved, you will receive an email confirming that your customized product has been approved and is entering production.
- If your design cannot be approved, your customization request will be rejected and you will receive an email explaining why.
- When a customized design is rejected, the entire order will be cancelled. The credit authorization from your order will be removed by your bank; some banks take up to 15 days to perform this action.
Production & Shipping
Customized products require additional production time before shipping.
- Customized products generally require 4-5 business days for production.
- Once production is complete, your order will ship using the shipping method selected during checkout.
- Any standard product ordered with a customized product will not be shipped until the customized product is ready for shipment.
Returns
- Customized products (designed by you or engraved) are not eligible for returns unless they are determined to be defective by Zippo. Please review your final design carefully before submitting your order.
Need Help Creating Your Design?
Before submitting your order, review our design recommendations and customization guidelines.