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Butane Torch Lighter Inserts

Learn how to use and troubleshoot the Zippo Single Torch Butane Lighter Insert and the Zippo Double Torch Butane Lighter Insert

 

Q: Why is my butane insert not fitting properly into my windproof lighter case?

A: First, try cleaning the inside of your lighter case with a damp cloth to remove any debris that may prevent the insert from sitting flush inside. Single and Double Torch Butane inserts dated J20-L22 may not fit into Armor® cases.

If it is still not fitting correctly, please contact our Consumer Relations team using the chat button below or by emailing support@help.zippo.com.

Q: Why isn’t my  butane insert working properly?

A: First, ensure you’re using Zippo or Ronson butane, as they are specially formulated for use in Zippo products.

There are a few elements that can be adjusted:

Flame Height:

Adjust the flame height at the bottom of the insert using a flat-head screwdriver, dime or paper clip.

Ignition Wire:

Your ignition wire may have been distorted when removing the insert from the packaging. Be sure the wire is at a 90-degree angle for the Single Torch Butane Insert and between the two burners for the Double Torch Butane Insert. Exercise extreme caution and only attempt to adjust the ignition wire if the insert is brand new and hasn’t been ignited.

Vapor Lock:

If your insert won't ignite after refilling, it may have a vapor lock (air trapped in the fuel tank).

Before you begin: Work in a well-ventilated area away from open flames. You will need a can of butane fuel and a Phillips-head screwdriver. Be sure the tool does not have any edges that could damage the fuel fill valve.

  1. Turn the insert upside down so the fuel valve is facing up.
  2. Aim the valve away from your face and body. Align your butane can with the fuel fill valve and refill the insert with butane for 5-6 seconds. 
  3. Keeping the insert upside down and pointing the fill valve away from your face and body, use the screwdriver to briefly press the fill valve and release the trapped air and butane.
  4. Refill the insert again for 5-6 seconds.
  5. Wait at least 2 minutes before attempting to ignite the insert.

⚠️ Caution: Escaping butane is extremely flammable and will feel very cold. Do not perform this procedure near open flames or attempt to ignite the insert until the butane has fully dissipated. 

Q: If my insert needs repair, what can I do?

A: First, make sure your insert is still within the two-year warranty window. If it is, please complete our repair form, which can be accessed by clicking here.

⚠️ Warning: Please do not mail your insert. U.S. Postal and other shipping regulations can restrict shipping of products filled or previously filled with butane.